Start relevant conversations with your customers, using WooCommerce Help Scout
Using WooCommerce Help Scout, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
By using Help Scout with your WooCommerce store, you can expect to see the following:
- A significant increase in customer satisfaction – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.
- Increased revenue – As customers gain more trust in your store due to it’s awesome support, they are significantly more likely to place an order
- Improved organisation of support queries and tickets – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.
Key Plugin Features
Conveniently Add Help Scout Form Anywhere!
With Help Scout Integration add help scout forms on the go. Simply add a shortcode [wc_help_scout_form]
and get the form available. You can easily customise these forms using CSS and other tools.
Quickly start a new conversation related to an order:
When viewing an order within WooCommerce, you may need to quickly contact the customer. It adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout
Customers can view conversations from “My Account” page.
Let your customers keep track of their support tickets in one easy place. Plugin adds a new field to the My Account page which lets customers view and reply to conversations.
Start a conversation from a blog comment.
Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. You can easily reply to these comments and turn them into a ticket within Help Scout.
Manage all of your customer queries via Help Scout
After setting up the plugin, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.
Download WooCommerce Help Scout Now
Start relevant conversations with your customers, using WooCommerce and Help Scout.