Streamline Customer Service Directly Within Your WooCommerce Store
The Customer Support for WooCommerce plugin enables you to manage customer service directly within your WooCommerce store. Unlike most customer service solutions that require separate plugins for integration and expensive per-user licenses, this plugin includes all the necessary features, eliminating additional costs as your team grows.
This plugin allows:
Chat for guest users
Chat for subscribed users
Chatlog for subscribed users
Customer Support for WooCommerce has simple usability features that provide you with the order information you need to help both new or returning clients with their inquiries. It helps you communicate with clients right from your website, no third party integration is required. In the long run, the information collected by this extension can also be used for creating marketing funnels for lead generation.
Features
Customer support lies at the root of better conversions. The Customer Support plugin for WooCommerce provides spot-on features that you need for managing customer inquiries that relate to their orders.
Simple to Use
WooCommerce Customer Support is a simple plug-n-play extension. Install, activate and you are ready to use!
Keep Track of Orders While Communicating with Your Clients
When your customers initiate a conversation, you can check on their order records right on the screen and can answer their inquiries easily.
Spend Less Time Switching Between Tools
Customer Support has an on-site response tab with all the basic information on products previously bought by a client— so the information you need is right in front of you. This reduces the time it takes to resolve issues and helps you to quickly coordinate with other clients in the queue.
Change Customer Support Availability Status
When you are offline or busy with other things, change your status to offline and let your clients submit their inquiries. Respond back to them later via email or on the customer support help.
Set the Refresh Frequency
This plugin is designed for businesses of every size. For example, if a business is small, with a limited storage facility, or a seller is experiencing a higher volume of clients than expected, you can increase the ajax time for load shedding.
If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
Woocommerce.opmc.com.au and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
Customer Support for WooCommerce
Customer Support for WooCommerce makes customer services a lot easier and simple for online sellers. Keep track of your customer enquiries right from within your WooCommerce store.
Installation
Download the .zip file.
Go to: WordPress Admin > Plugins > Add New
Upload Plugin with the file you downloaded with Choose File.
Install Now and Activate the extension.
Configuration
Customer Support for WooCommerce is a simple plug-and-play extension. To configure Customer Support:
Go to WordPress Admin and navigate to WC Customer Support>Configuration
Set Ajax Refresh time to function optimally, at 3 seconds. It can be increased to reduce the load if your server is fully loaded or you are receiving customer enquiries in bulk.
Set your Customer Support status to Online to let your customers know that you are available to respond in real-time and click Save Settings.
You are all set, now go to WC Customer Support tab and chat with your customers!
Usage
After installation customer can see a chat slider on bottom-right of your WooCommerce Store.
On clicking Live help! slider, it will slide up and your customer can use to chat with you.
How Customers can Start a Conversation?
Live help! chat slider, when opened for the first time by a new customer, will be asked for their name and emails address. They are then connected to your customer support directly after entering it.
Existing customers with an account on your web store can connect directly to your customer support without being asked for any credentials.
How Store Owners Interact with their Customers?
You can navigate to WordPress Dashboard > WC Customer Support to interact with your customers about their enquiries.
In Customer Support for WooCommerce tab, for customers who have ordered products from your store, information related to their last three orders is provided in the right next to their chat tab. This helps store owner to see and track customers’ orders easily.
Latest orders from clients have the following product information:
Status of Product
Order Date
Payment Method used
Shipping Method used
Billing Address
Shipping Address
Store owners can also be able to view the total order history of their clients by clicking on View Orders option from Customer’s recent orders column.
FAQs
I am online but working on other things. How would I know that I have received any message?
You will hear a clear beep sound when you receive a message from your customer and you can check your inbox to respond to them in real-time.
What will happen when I have selected offline from the configuration menu?
When you are set to offline mode, customers will be notified in the Need help chat slider that you are offline at that time. The message will be saved in WC Customer Support tab and can be accessed and given response anytime.
How would I know whether a certain customer is available or not after sending a message?
When customers are online or their tab is open after sending a message, the green dot next to their name will identify that they might be available to chat.
By purchasing the Customer Support for WooCommerce plugin, you will be able to gain access to a downloadable .zip file. When you purchase this plugin, you are assigned an account and license key. This gives you access to one year of premium support and updates.
Basic Setup:
Purchase the Customer Support for WooCommerce to get started.
Download the .zip file to your device.
On your website, Go to: WordPress Admin > Plugins > Add New to upload the file you downloaded with Choose File.
Activate the plugin in Plugins > Installed Plugins.
If you have a question about our Customer Support for WooCommerce plugin, please feel free to contact our support team.
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