Build great customer relationships by integrating your Intercom account with your WooCommerce store.
Intercom Integration for WooCommerce allows you to connect with your customers directly and provide them with on-site solutions. It’s a great way to scale your business.
Build strong customer relationships by integrating your Intercom account with your WooCommerce store. Customers can request assistance with their orders and receive answers to their questions right on your website. When a customer makes an inquiry, Intercom Integration for WooCommerce syncs order details, customer data, and other related information in the Intercom platform, helping you resolve the concern quickly.
Features and Benefits
Increased customer satisfaction—and revenue: 73% of e-commerce customers prefer chat options over other methods (e-mail, phone, and social media) for resolving questions and concerns. More satisfied customers means more confidence in your brand and an increased likelihood that people will place orders again.
Improved organization: With Intercom’s well-designed user interface and demonstrated performance, managing support tickets is easier than ever for store owners.
Fast, intuitive on-site communication: Intercom Integration for WooCommerce adds a form to each order description in your store, which allows customers to contact you directly. You can generate automated responses for most commonly asked questions.
Easy followup: Customers can keep track of their support inquiries via their My Account pages. They can review past conversations and initiate followups with you.
One support platform for multiple stores: If you have more than one business, no problem! Intercom Integration for WooCommerce can gather queries from across your websites, letting you use one platform to respond to all of your customers.
New marketing funnels: Intercom’s effective lead-generation and marketing tools allow you to take action, make changes, and develop strategies based on queries and feedback from your customers. Intercom is the best place to create marketing funnels to grow your business.
The end result of Intercom Integration for WooCommerce is a smooth support experience for you and your customers. Consolidate inquiries, address them quickly, and grow your business based on what you learn. Save time, earn money, and, most importantly, make your customers happy!
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Intercom Integration for WooCommerce
Intercom is a conversational relationship platform trusted by more than 30 thousand companies worldwide. It is one of the best tools for support, marketing and sale. Integrate your Intercom account to your WooCommerce-powered store.
Intercom Integration for WooCommerce helps your customer to quickly initiate conversation from their account on your WooCommerce-powered store to get information about their orders.
Installation
Download the .zip file.
Go to: WordPress Admin > Plugins > Add New and Upload Plugin with the file you downloaded with Choose File.
Install Now and Activate your Intercom Integration for WooCommerce.
Setup and Configuration
Accessing the plugin’s settings
Upon activating the plugin for the first time, you can access the settings using the method below:
In your WordPress admin page, navigate to WooCommerce > Settings
Click the Integration > Intercom
Creating an Account on Intercom
If you already have an Intercom account set up, feel free to skip this step.
Click on New app button and a menu will open. Name the app anything you want and select Internal integration radio button and enter Create app button.
You will automatically redirect to authentication tab. Click edit button on the top-right.
Select the check box of Use OAuth. Copy Redirect URL present on your WordPress website at WooCommerce>setting>Integration>Intercom.
Paste Redirect URL and save changes.
Now, navigate to Basic Information Tab in your Intercom developer hub. Copy Client ID and Client Secret.
Paste it in your WooCommerce Intercom Integration tab and click Save changes.
Allowing Access
After filling out all of the required fields in the Intercom settings page, a green “Allow Access” button will appear. Upon clicking this button, you can authenticate the connection and allow Intercom to work with WooCommerce.
How Customers Start Conversation with Intercom Integration?
Intercom Integration for WooCommerce helps your customer to converse about a particular order by providing a one-click solution to start a new conversation.
When viewing their orders, your customer may have a query, issue or special instructions that they want to talk about with you. They can do that by clicking on Get Help button from “Orders” tab in “My Account”.
When this button is clicked, the customer is directed to the View Order screen for the order in question. At the bottom of their order, Need help form is ready to initiate conversation.
This query is available in your Intercom account with all the necessary details that you need to correspond or take action.
By purchasing the Intercom Integration for WooCommerce plugin, you will be able to gain access to a downloadable .zip file. When you purchase this plugin, you are assigned an account and license key. This gives you access to one year of premium support and updates.
Basic Setup:
Purchase the Intercom Integration for WooCommerce to get started.
Download the .zip file to your device.
On your website, Go to: WordPress Admin > Plugins > Add New to upload the file you downloaded with Choose File.
Activate the plugin in Plugins > Installed Plugins.
If you have a question about our Intercom Integration for WooCommerce plugin, please feel free to contact our support team.
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