Customer service and WooCommerce plugin has had some exciting new features added, most notably our internal chat for support representatives.
See more below about how Customer Support version 1.5 can benefit you and your team:
New Feature – Internal Chats
A new internal chat option for support representatives to only send messages when “Send message by pressing enter” is enabled. This means whenever this box is unchecked, all messages are internal for the support team to see.
New Feature – Solved Tickets
Once a ticket is marked as solved customers do not have the facility to further enquire on that ticket. Customers must raise a new ticket for the support they require.
Option to Archive Messages
Messages can now be archived directly by selection, in bulk or on selected dates. For example, last six months, year, etc., so merchants have more space in data.
Old Chats Not Deleting – Fixed
A small issue where old chat messages would not delete due to cron job conditions has now been fixed in version 1.5.